Frequently Asked Questions
Whether it's skincare, makeup, or self-care, 8thereal welcomes you! Our FAQ section was designed to answer the most common questions we've received to date.
This section will be constantly updating as our business continues to grow along with our diverse customer base. Find the answers you have for our general questions regarding shipping, tracking, expected delivery, and more here.
For additional inquiry, please feel free to reach out to us via our chat section or direct at support@8thereal.com
- What makes your products different from others?
- Our products are 100% vegan, cruelty-free, and free from harmful parabens, offering luxury quality at an affordable price. ๐ฑโจ We believe in beauty thatโs kind to your skin and the planet. That's why we plant one tree for every item we sell. Read more about our commitment here: Partnering with TheGoodAPI: 8thereal's Commitment to a Greener Future
- Do you offer free shipping?
- Yes! We offer free shipping on all orders over $40 within the US and Canada. For orders under $39.99, a $5.99 shipping fee applies. International orders over $80 also enjoy free shipping, while those under $79.99 incur a $19.99 fee. For more details, check out our Shipping Process page. ๐๏ธ
- What is the typical delivery time?
- Orders are typically processed within 24 to 48 hours after confirmation. Shipping usually takes 5 to 14 business days within the US and Canada. For international orders, delivery can take up to 28 days. Check out our detailed shipping info on our Shipping Process page for more insights! ๐
- How can I track my order?
- Once your order ships, you'll receive a tracking number via email to follow your shipment's progress. Donโt forget to check your spam or promotions folder if you donโt see it in your inbox! You can find more details on our Shipping Process page. ๐ฆ
- What is your return policy?
- We want you to love your 8thereal products! If you're not satisfied, you have 14 days from the receipt of your product to return items for a full refund. We extend this to 28 days for out international customers. Terms do apply so please be sure to read our Return Policy page for more details. ๐
- Are your products suitable for sensitive skin?
- Yes, our products are gentle and effective for all skin types, including sensitive skin. ๐ธ Learn more in our blog series, 8thereal Answers.
- How do I use your skincare products for the best results?
- Each product includes detailed instructions on the packaging. For personalized advice, check out our skincare guides on the website or our blog, 8thereal Answers. ๐งด
- Do you test on animals?
- Never! Weโre proudly cruelty-free. ๐ฐ
- What ingredients do you use in your skincare line?
- You can find full ingredient lists on each product page. Just hit the dropdown button to see whatโs inside. ๐ฟ
- Can I use your products if I have allergies?
- Please review the ingredient list for any potential allergens. If you have specific concerns, consult your healthcare provider. Your health is our priority! โค๏ธ
- Do you offer samples?
- Currently, we do not offer samples.
- Are your products eco-friendly?
- Yes, we prioritize sustainable practices and use recyclable packaging. ๐
- How do I choose the right product for my skin type?
- Our website offers a skin type quiz, and each product has detailed descriptions to help you choose. You can also read our blog, 8thereal Answers, for more guidance! ๐งโโ๏ธ
- Can I change my order after placing it?
- Orders can be modified within 24 hours of purchase by contacting our customer service team. Reach out to us at support@8thereal.com. ๐ง
- What payment methods do you accept?
- We accept major credit cards, PayPal, and other popular payment methods. ๐ณ
- Do you offer discounts or promotions?
- Yes! Subscribe to our newsletter and follow us on social media for the latest deals. We also offer recurring subscription orders on your favorite productsโsaving you time and money! ๐
- How often should I use your products?
- Usage instructions vary by product, but we generally recommend daily use. Remember, less is more with 8thereal, so our products are designed to last longer! ๐โโ๏ธ
- Can I find your products in stores?
- Currently, our products are available exclusively online. ๐
- How can I contact customer service?
- You can reach us via email at support@8thereal.com or through the contact form on our website. Weโre here to help! ๐ฌ
- Do you have a loyalty program?
- Yes! Join our loyalty program to earn points with every purchase and redeem them for discounts. You can also earn points by engaging with us on social media. ๐
- Are your products safe for pregnant or breastfeeding women?
- While our products are made with safe ingredients, we recommend consulting your healthcare provider. ๐ถ
- Do you offer gift cards?
- We are not currently offering gift cards.
- How do I subscribe to your newsletter?
- Sign up at the bottom of our homepage to receive updates and exclusive offers. ๐ง
- What should I do if I have a reaction to a product?
- Discontinue use immediately and consult your healthcare provider. Contact our customer service for assistance. Be sure to check our detailed ingredients section if you have known allergies. Your safety is our top priority. ๐
- Can I use your products with other brands?
- Yes, our products are designed to complement a variety of skincare and makeup routines. We recommend using 8thereal products together, but we understand if you have your favorites! Always check the ingredients to avoid any potential clashes. โจ